Staff Competencies Training Matrix

Selected Competency Category: Cross-Departmental
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Classification:




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 LevelLevel DescriptionClassificationFeedback  
Cross-Departmental Category
Professional-Interpersonal
Adaptability
View Resources Level 1 Adapts to changes in direction and priorities. Adapts to new ways to accomplish work activities and objectives. Adapts to new responsibilities and assignments.   Ast1-Aso3
View Resources Level 2 Contributes well to changing direction and priorities. Contributes well to support change as a healthy part of organizational growth. Contributes in seeking-out opportunities to grow professionally...   more
View Resources Level 3 Anticipates and assists unit in preparing for change. Facilitates changes in direction, priorities and work flow. Champions change as a healthy part of organizational growth.   Aso1-Aso3
Customer Service
View Resources Level 1 Desires to efficiently, effectively and positively meet the Library needs of internal and external customers. *Recognizes the variety of customers in communities and at all levels of the organization...   more Ast1-Aso3
Independence/Initiative/Problem Solving
View Resources Level 1 Makes minor decisions and uses common sense in performing job duties. Requests assistance as needed.   Ast1-Aso3
View Resources Level 2 Exercises some discretion in selecting alternative work methods or in rendering independent judgments when given an unusual situation or problem. Analyzes information and tasks to be completed with...   more Ast2-Aso3
View Resources Level 3 Exercises a moderate amount of independent judgment in developing work sequences and in selecting alternative work methods. Analyzes and performs assigned tasks with little routine supervision.   Ast3-Aso3
View Resources Level 4 Exercises a general degree of authority, independence, and initiative in prioritizing, decision-making or problem solving, using discretionary judgment. Analyzes data and situations to solve complex,...   more Aso1-Aso3
View Resources Level 5 Exercises a high degree of authority, independence, and initiative in prioritizing, decision making, creative problem solving that requires careful interpretation and frequent use of discretionary...   more Aso2-Aso3
View Resources Level 6 Exercises an exceptional degree of authority, independence, and initiative in decision making and creative problem solving that requires careful interpretation and constant use of discretionary...   more Aso3-Aso3
Planning & Organization
View Resources Level 1 Uses established systems to organize and keep track of information (files, appointment calendars, etc…). Understands priorities and keeps clear records of completed and pending...   more Ast2-Aso3
View Resources Level 2 Participates in developing streamlined systems to organize and track unit information and activities. Sets priorities with an appropriate and realistic sense of the time demand involved. Works with...   more Ast3-Aso3
View Resources Level 3 Anticipates and develops new procedures and systems in response to changing priorities. Develops and monitors complex tracking and organizational systems which may substantially affect functional area...   more Aso1-Aso3
Presentation Skills
View Resources Level 1 Understands public speaking and presentation concepts. Clearly presents ideas to an audience and answers questions appropriately.   Ast1-Aso3
View Resources Level 2
  • Presents departmental specific information to groups in and outside the libraries – such as library tours.
  • Adjusts style and format of presentation based on audience....   more
Aso1-Aso3
View Resources Level 3 Presents library specific information to groups in and outside the libraries. Plans and delivers communications that are impactful and persuasive. Delivers proactive communications on key...   more Aso1-Aso3
Teamwork/Collaboration
View Resources Level 1 Works collaboratively with other staff in unit to accomplish goals. Ability to develop goals in collaboration with unit staff. Accomplishes stated goals. Communicates appropriately and takes action...   more Ast1-Aso3
View Resources Level 2 Develops collaborative relationships inside and outside the libraries to accomplish goals. Identifies and pursues opportunities to improve performance through partnerships. Understands and values...   more Ast3-Aso3
View Resources Level 3 Encourages cooperation, trust and group identity. Leads others to achieve team goals. Balances autonomy and collaborative efforts to produce the best results for the team.   Aso1-Aso3
View Resources Level 4 Exhibits constructive conflict resolution skills. Facilitates win-win situations. Encourages inquiry and dialog. Manages the group diversity of views and work styles to accomplish unit goals.   Aso1-Aso3
Verbal Communication
View Resources Level 1 Ability to clearly share ideas to small groups in an informal setting such as departmental meetings. Listens effectively and transmits accurate, factual information. Accepts constructive...   more Ast1-Aso3
View Resources Level 2 Ability to communicate complex ideas and processes in a clear and concise way. Understands and considers the needs of diverse users when responding to or initiating communication. Ability to request...   more Aso1-Aso3
View Resources Level 3 Understands the importance of clear verbal communication skills and ability to give constructive feedback. Ability to communicate and explain University’s policies and procedures.   Aso2-Aso3
Written Communication
View Resources Level 1 Ability to respond appropriately to written communications and announcements.   Ast1-Aso3
View Resources Level 2
  • Writes clearly, logically, and concisely.
  • Utilizes workplace communication best practices for various written medium.
  • Ability to read and communicate the main ideas and...   more
Aso1-Aso3
View Resources Level 3 Ability to write effective web pages, articles, statistical reports, performance reviews, and procedure manuals and responds in the most appropriate media or forms.   Aso1-Aso3
Institutional
General Smathers Libraries Information
View Resources Level 1 Knowledge of general information pertaining to the following: o Knowledge of the Smathers Libraries mission (when available) o Knowledge of departmental goals. Ability to navigate the Smathers...   more Ast1-Aso3
General Smathers Libraries Procedures
View Resources Level 1 Ability to prepare pertinent information for service requests through GROVER for IT, purchasing and building maintenance needs. Ability to follow up on issues through GROVER’s communication features -...   more Ast1-Aso3
General University Information
View Resources Level 1 Knowledge of general information pertaining to the following: o Acceptable use of computing resources policy o Parking policies and procedures o Gator1 card use o Performance appraisal...   more Ast1-Aso3
Workplace Standards
View Resources Level 1 Knowledge of workplace standards including:
o Privacy policies - http://privacy.ufl.edu/pandp.html
o Information...   more 		Ast1-Aso3
Management
Budget & Funding
View Resources Level 1 Understands basic purposes and concepts of library funding such as where funds come from, and restrictions for funding within unit. o Ability to locate budget information needed and generally...   more Aso2-Aso3
View Resources Level 2 Ability to manage a budget such as OPS, travel, supplies, books, etc… o Understands how to use budget and access information regarding expenditures. o Ability to spend wisely within a budget...   more Aso2-Aso3
View Resources Level 3 Ability to develop and implement budgets o Understands Libraries’ policies and procedures and works with Fiscal Services in developing and monitoring budgets.   Aso2-Aso3
Facilities
View Resources Level 1 Ability to find and understand policies related to building and emergency procedures. o Knowledge and ability to submit incident reports. o Knowledge of building layout and general emergency...   more Ast1-Aso3
View Resources Level 2 Ability to implement emergency procedures and knowledge of emergency/maintenance contacts. o Ability to direct other staff members as to appropriate action in the case of an emergency. * Ability to...   more Aso2-Aso3
View Resources Level 3 Ability to implement emergency procedures and direct others. Knowledge of UF policies regarding property inventory.   Aso2-Aso3
View Resources Level 4 Engages in Facilities planning activities.   Aso2-Aso3
Policies and Procedures
View Resources Level 1 Interpret, apply and explain policies and procedures relevant to work unit. o Ability to suggest new policies or procedures or ways to improve existing policies and procedures within department. o...   more Aso2-Aso3
View Resources Level 2 Interpret, apply and explain policies and procedures relevant to Libraries. o Ability to suggest new policies or procedures or ways to improve existing policies and procedures within Libraries. o...   more Aso2-Aso3
View Resources Level 3 Develop, implement and evaluate policies and procedures based on library’s mission and user needs to guide efficient and effective library operations. o Interpret the needs of a unit and develop...   more Aso2-Aso3
Project Management
View Resources Level 1 Ability to effectively serve on a project team.
  • Understands project goals and the necessary steps to accomplish those goals.
  •   more
Ast2-Aso3
View Resources Level 2 Ability to lead a project team and assume responsibility for project completion.
  • Conceptualizes the phases of the project.
  •   more
Aso1-Aso3
View Resources Level 3 Ability to lead multiple project teams and assume responsibility for project completion. o Ability to lead multiple simultaneous projects and manage cascading impacts from changes to any single...   more Aso2-Aso3
Staff Training
View Resources Level 1 Ability to train OPS and student and regular employees in basic departmental skills and, policies and procedures. o Knowledge of current departmental practices, policies and procedures. o Ability to...   more Aso2-Aso3
View Resources Level 2 Ability to train OPS, student and regular employees in complex departmental policies and procedures. o In depth knowledge of current departmental practices, policies and procedures . o Ability to...   more Aso2-Aso3
View Resources Level 3 Ability to lead group training sessions on skills and, policies and procedures relevant to one’s job and department. o Designs training activities to meet the needs of targeted audience and to support...   more Aso2-Aso3
View Resources Level 4 Ability to establish long-range training needs for department and support career development opportunities for department staff. o Creates a culture that enables both formal and informal learning...   more Aso2-Aso3
Supervision
View Resources Level 1 Assists in recruiting, training and monitoring OPS and student employees. o Should have knowledge of and ability to implement basic regulations that govern employment, and library policies,...   more Ast2-Aso3
View Resources Level 2 Recruits, hires, trains and supervises OPS and student employees. o Should have knowledge of and ability to implement libraries recruitment and hiring policies and procedures as they relate to OPS and...   more Ast2-Aso3
View Resources Level 3 Recruits, hires, trains and supervises regular staff o Should have knowledge of and ability to implement libraries recruitment and hiring policies and procedures. o Should be knowledgeable about...   more Aso1-Aso3
View Resources Level 4 Manages a unit of library employees with direct responsibility for recruiting, hiring, training, and evaluating any combination of OPS, student employees and regular staff.Fosters and facilitates a...   more Aso2-Aso3
Technology
Basic
View Resources Level 1 Understands and applies the librarys computer and Internet usage policies . Ability to navigate through UF website and find information pertinent to job duties . Can log in and navigate through myUFL....   more Ast1-Aso3
View Resources Level 2 * Ability to approve time in myUFL. * Ability to produce training reports in Libraries ITS training database. * Is able to navigate to and find UF policies and procedures pertinent to employment,...   more Ast1-Aso3
Core IT Security Practices
View Resources Level 1 Workstation: o Practices password security and change as required. o Follows directive to not share log on ID or password with others. o To prevent unauthorized use, password protect or locks...   more
View Resources Level 2 * Workstation: o Identifies icons on task bar for problems/required updates. o Familiarizes self with virus scan software and its functionality. o Identifies and seeks removal of any unauthorized...   more DSAs
Core Software Applications
View Resources Level 1 * Ability to perform routine tasks such as: o Create, save, retrieve and delete documents. o Use help feature to locate instructions on how to perform an unfamiliar task. o Perform basic editing...   more
View Resources Level 2 * Word Processing: Ability to perform tasks including: o Create and edit tables. o Move, resize, and delete pictures. o Change font, highlight and underline text. o Use Help features to locate...   more
View Resources Level 3 * Word Processing: Comfortable with the following procedures: o Perform a mail merge. o Use styles to create a table of contents. o Insert headers and footers. o Use the citations and...   more
Core Workstation Management
View Resources Level 1 Understands and uses basic computer hardware and peripherals: o Recognize and understand the functions of basic computer components and peripherals (desktop/tower unit, monitor, keyboard, mouse,...   more
View Resources Level 2 Ability to perform basic hardware tasks including:
  • Recognize/report/request replacement of defective peripherals (mouse, keyboard, monitor, etc.).
  • Seek unit authorization...   more
Ast1-Aso3
MS Access
View Resources Level 1 * Ability to do data entry in specified format; Ability to audit entered items and correct as necessary; Ability to mirror data represented in other systems within database.   Ast1-Aso3
View Resources Level 2 * Ability to generate meaningful reports from all data entered into database. * Send data to word or excel for further use.   Ast1-Aso3
View Resources Level 3 * Ability to create new databases according to set standards and expected needs for output.   Ast1-Aso3
Outlook Applications
View Resources Level 1 Ability to perform basic email functions including:
o Login in to UF webmail – work offline and remotely
o Receive, open, forward as needed, and delete email messages
o...   more 		Ast1-Aso3