| Level | Level Description | Classification | Feedback | | |
Area-Specific Category |
Public Services |
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| Level 1 |
Ability to locate and interpret an ILS patron record. Ability to answer questions from patrons relating to checkout periods, fine rates, and billing processes.
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Ast1-Aso3
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| Level 2 |
Knows what notices are sent to patrons on a regular basis. Ability to identify a block on a patron record. Ability to explain to patrons why they received a specific notice or block on their patron...
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Ast1-Aso3
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| Level 3 |
Ability to manually create or edit a patron record within the ILS. Ability to activate a Gator-1 card within the ILS so it can be used to check out materials. Knows how to create a Guest Gatorlink...
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Ast1-Aso3
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| Level 4 |
Ability to receive, evaluate, and make recommendations regarding inquiries and disputes submitted by patrons regarding overdue items, assessed fines and fees, and items claimed returned. Ability to...
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Ast1-Aso3
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| Level 5 |
Ability to access circulation inbox to retrieve applications for library privileges, evaluate eligibility for library privileges, and process applications. Ability to look up a patron in the...
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Ast3 – Aso3
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| Level 6 |
Ability to make final decisions regarding patron inquiries and disputes submitted by patrons regarding overdue items, assesses fines, and fees, and items claimed returned. Ability to assess items...
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Aso2 – Aso3
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