| | Level | Level Description | Classification | Feedback | | |
| Area-Specific Category |
| Public Services |
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| Level 1 |
Ability to politely answer basic directional questions.
Ability to look up items using the library catalog and assist the patron in locating that material.
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Ast1
-Aso3
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| Level 2 |
Ability to answer most reference questions and who to refer all other questions to.
Ability to refer patrons to subject specific databases within and outside of their branch’s subject area.
Ability...
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Ast1
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| Level 3 |
Ability to answer more in depth questions relating to specialized features within databases and specialized reference software and resources within one’s branch. May serve as a subject specialist in...
more
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Ast1-Aso3
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