Staff Competencies Training Matrix

Selected Competency Category: All
Selected Competency Family: Professional-Interpersonal
Classification:






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 LevelLevel DescriptionClassificationFeedback  
Cross-Departmental Category
Professional-Interpersonal
Presentation Skills
View Resources Level 1 Understands public speaking and presentation concepts. Clearly presents ideas to an audience and answers questions appropriately.   Ast1-Aso3
View Resources Level 2
  • Presents departmental specific information to groups in and outside the libraries – such as library tours.
  • Adjusts style and format of presentation based on audience....   more
Aso1-Aso3
View Resources Level 3 Presents library specific information to groups in and outside the libraries. Plans and delivers communications that are impactful and persuasive. Delivers proactive communications on key...   more Aso1-Aso3
Teamwork/Collaboration
View Resources Level 1 Works collaboratively with other staff in unit to accomplish goals. Ability to develop goals in collaboration with unit staff. Accomplishes stated goals. Communicates appropriately and takes action...   more Ast1-Aso3
View Resources Level 2 Develops collaborative relationships inside and outside the libraries to accomplish goals. Identifies and pursues opportunities to improve performance through partnerships. Understands and values...   more Ast3-Aso3
View Resources Level 3 Encourages cooperation, trust and group identity. Leads others to achieve team goals. Balances autonomy and collaborative efforts to produce the best results for the team.   Aso1-Aso3
View Resources Level 4 Exhibits constructive conflict resolution skills. Facilitates win-win situations. Encourages inquiry and dialog. Manages the group diversity of views and work styles to accomplish unit goals.   Aso1-Aso3
Verbal Communication
View Resources Level 1 Ability to clearly share ideas to small groups in an informal setting such as departmental meetings. Listens effectively and transmits accurate, factual information. Accepts constructive...   more Ast1-Aso3
View Resources Level 2 Ability to communicate complex ideas and processes in a clear and concise way. Understands and considers the needs of diverse users when responding to or initiating communication. Ability to request...   more Aso1-Aso3
View Resources Level 3 Understands the importance of clear verbal communication skills and ability to give constructive feedback. Ability to communicate and explain University’s policies and procedures.   Aso2-Aso3
Written Communication
View Resources Level 1 Ability to respond appropriately to written communications and announcements.   Ast1-Aso3
View Resources Level 2
  • Writes clearly, logically, and concisely.
  • Utilizes workplace communication best practices for various written medium.
  • Ability to read and communicate the main ideas and...   more
Aso1-Aso3
View Resources Level 3 Ability to write effective web pages, articles, statistical reports, performance reviews, and procedure manuals and responds in the most appropriate media or forms.   Aso1-Aso3
Adaptability
View Resources Level 1 Adapts to changes in direction and priorities. Adapts to new ways to accomplish work activities and objectives. Adapts to new responsibilities and assignments.   Ast1-Aso3
View Resources Level 2 Contributes well to changing direction and priorities. Contributes well to support change as a healthy part of organizational growth. Contributes in seeking-out opportunities to grow professionally...   more
View Resources Level 3 Anticipates and assists unit in preparing for change. Facilitates changes in direction, priorities and work flow. Champions change as a healthy part of organizational growth.   Aso1-Aso3
Customer Service
View Resources Level 1 Desires to efficiently, effectively and positively meet the Library needs of internal and external customers. *Recognizes the variety of customers in communities and at all levels of the organization...   more Ast1-Aso3
Independence/Initiative/Problem Solving
View Resources Level 1 Makes minor decisions and uses common sense in performing job duties. Requests assistance as needed.   Ast1-Aso3
View Resources Level 2 Exercises some discretion in selecting alternative work methods or in rendering independent judgments when given an unusual situation or problem. Analyzes information and tasks to be completed with...   more Ast2-Aso3
View Resources Level 3 Exercises a moderate amount of independent judgment in developing work sequences and in selecting alternative work methods. Analyzes and performs assigned tasks with little routine supervision.   Ast3-Aso3
View Resources Level 4 Exercises a general degree of authority, independence, and initiative in prioritizing, decision-making or problem solving, using discretionary judgment. Analyzes data and situations to solve complex,...   more Aso1-Aso3
View Resources Level 5 Exercises a high degree of authority, independence, and initiative in prioritizing, decision making, creative problem solving that requires careful interpretation and frequent use of discretionary...   more Aso2-Aso3
View Resources Level 6 Exercises an exceptional degree of authority, independence, and initiative in decision making and creative problem solving that requires careful interpretation and constant use of discretionary...   more Aso3-Aso3
Planning & Organization
View Resources Level 1 Uses established systems to organize and keep track of information (files, appointment calendars, etc…). Understands priorities and keeps clear records of completed and pending...   more Ast2-Aso3
View Resources Level 2 Participates in developing streamlined systems to organize and track unit information and activities. Sets priorities with an appropriate and realistic sense of the time demand involved. Works with...   more Ast3-Aso3
View Resources Level 3 Anticipates and develops new procedures and systems in response to changing priorities. Develops and monitors complex tracking and organizational systems which may substantially affect functional area...   more Aso1-Aso3