Staff Competencies Training Matrix

Selected Competency Category: All
Selected Competency Family: Public Services
Selected Competency: Billing and Account Management
Classification:






View All | Hide All Resources
Show All | Hide All Level descriptions


 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
Billing and Account Management
View Resources Level 1 Ability to locate and interpret an ILS patron record. Ability to answer questions from patrons relating to checkout periods, fine rates, and billing processes.   Ast1-Aso3
View Resources Level 2 Knows what notices are sent to patrons on a regular basis. Ability to identify a block on a patron record. Ability to explain to patrons why they received a specific notice or block on their patron...   more Ast1-Aso3
View Resources Level 3 Ability to manually create or edit a patron record within the ILS. Ability to activate a Gator-1 card within the ILS so it can be used to check out materials. Knows how to create a Guest Gatorlink...   more Ast1-Aso3
View Resources Level 4 Ability to receive, evaluate, and make recommendations regarding inquiries and disputes submitted by patrons regarding overdue items, assessed fines and fees, and items claimed returned. Ability to...   more Ast1-Aso3
View Resources Level 5 Ability to access circulation inbox to retrieve applications for library privileges, evaluate eligibility for library privileges, and process applications. Ability to look up a patron in the...   more Ast3 – Aso3
View Resources Level 6 Ability to make final decisions regarding patron inquiries and disputes submitted by patrons regarding overdue items, assesses fines, and fees, and items claimed returned. Ability to assess items...   more Aso2 – Aso3