Staff Competencies Training Matrix

Selected Competency Category: All
Selected Competency Family: Public Services
Selected Competency: Circulation

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 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
View Resources Level 1 Ability to check in and out print materials and some basic equipment via the ILS.  Knows when it is appropriate to renew an item for a patron and...   more Ast1-Aso3
View Resources Level 2 Ability to check out specialized equipment and circulating technology. Knows how to backdate an item for return. Ability to print a return receipt for a patron upon...   more Ast1-Aso3
View Resources Level 3 Knows what circulation reports are automatically generated by the ILS and can correctly interpret them.  Ability to identify if any reports are...   more Ast1-Aso3
View Resources Level 4 Knowledge of ILS configurations, settings, and templates. Ability to troubleshoot issues and recommend changes to better support circulation policies and workflows. Ability to open support tickets...   more Ast1-Aso3
View Resources Level 5 Ability to take a leadership role in departmental and interdepartmental committees and working groups to refine existing and create new circulation policies and workflows as needed. Ability to work...   more Ast1-Aso3