Staff Competencies Training Matrix

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Selected Competency Family: Public Services
Selected Competency: Course Reserves

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 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
Course Reserves
View Resources Level 1 Ability to assist patrons with locating course reserve items using Ares. Ability to explain the basic process of setting up an Ares account and placing items on reserve.   Ast1-Aso3
View Resources Level 2 Ability to assist with course reserve processing such as scanning, paging and labeling. Ability to make minor item record adjustments in Aleph.*   Ast3-Aso3
View Resources Level 3 Advance knowledge of Ares client (including pacing and editing items on reserve in multiple formats as well as creating, cloning and editing classes). Ability to catalog professor’s personal copies in...   more Ast3-Aso3
View Resources Level 4 Conducts Ares training for faculty and library staff. Troubleshoots Ares client with Atlas systems representatives. Ability to manage Ares software. Assists with Ares policy formation and...   more