Staff Competencies Training Matrix

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Selected Competency Family: Public Services
Selected Competency: Information & Research Assistance

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 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
Information & Research Assistance
View Resources Level 1 Ability to politely answer basic directional questions. Ability to look up items using the library catalog and assist the patron in locating that material.   Ast1 -Aso3
View Resources Level 2 Ability to answer most reference questions and who to refer all other questions to. Ability to refer patrons to subject specific databases within and outside of their branch’s subject area. Ability...   more Ast1 -Aso3
View Resources Level 3 Ability to answer more in depth questions relating to specialized features within databases and specialized reference software and resources within one’s branch. May serve as a subject specialist in...   more Ast1-Aso3