| Level | Level Description | Classification | Feedback | | |
Area-Specific Category |
Public Services |
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| Level 1 |
Knowledge of basic Interlibrary Loan policies and ability to help patrons using the Interlibrary Loan Web site (ILLiad); ability to inform patron of the status of their ILL request by searching...
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| Level 2 |
Ability to assist with Interlibrary Loan processing such as paging materials, scanning articles and preparing materials for shipping.
Ability to open and sort incoming mail for ILL.
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| Level 3 |
Borrowing/ Document Delivery
o Ability to perform basic functions in the ILLiad client.
o Ability to use intermediate searching skills in OCLC to locate requested materials and verify patron submitted...
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Ast3-Aso3
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| Level 4 |
Liaison with other university ILL offices.
Ability to communicate effectively with patrons concerning all aspects of the ILL system.
Borrowing/ Document Delivery
o Ability to perform advanced...
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Ast1-Aso3
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| Level 5 |
Ability to customize ILLiad software.
Ability to run reports within ILLiad.
Plays a role in Interlibrary Loan policy formation and documentation.
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Ast2-Aso3
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