Staff Competencies Training Matrix

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Selected Competency Family: Public Services
Selected Competency: Inter-Library Loan

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 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
Inter-Library Loan
View Resources Level 1 Knowledge of basic Interlibrary Loan policies and ability to help patrons using the Interlibrary Loan Web site (ILLiad); ability to inform patron of the status of their ILL request by searching...   more
View Resources Level 2 Ability to assist with Interlibrary Loan processing such as paging materials, scanning articles and preparing materials for shipping. Ability to open and sort incoming mail for ILL.  
View Resources Level 3 Borrowing/ Document Delivery o Ability to perform basic functions in the ILLiad client. o Ability to use intermediate searching skills in OCLC to locate requested materials and verify patron submitted...   more Ast3-Aso3
View Resources Level 4 Liaison with other university ILL offices. Ability to communicate effectively with patrons concerning all aspects of the ILL system. Borrowing/ Document Delivery o Ability to perform advanced...   more Ast1-Aso3
View Resources Level 5 Ability to customize ILLiad software. Ability to run reports within ILLiad. Plays a role in Interlibrary Loan policy formation and documentation.          Ast2-Aso3