Staff Competencies Training Matrix

Selected Competency Category: All
Selected Competency Family: Public Services
Selected Competency: Policies, Procedures and Reports

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 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
Policies, Procedures and Reports
View Resources Level 1 Knows all basic borrowing policies and procedures regarding patron statuses. Ability to understand and calmly communicate policies to patrons at service desks. Knowledge of and ability to answer...   more Ast1-Aso3
View Resources Level 2 Possesses knowledge of all advanced policies and procedures and ability to implement them. Knowledge of what standard reports the library receives. ...   more Aso1 -Aso3
View Resources Level 3 Ability to run circulation reports on an as needed basis.   Aso1 -Aso3
View Resources Level 4 Mastery of all advanced circulation policies and procedures and knowledge of all circulation reports run on a regular basis. Ability to weigh in on and create new policies and policy revisions....   more Aso1 -Aso3