| Level | Level Description | Classification | Feedback | | |
Area-Specific Category |
Public Services |
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| Level 1 |
Knows where the printers are located and how patrons pay for printing, and is able to assist patrons submit print jobs. Knows what supplies are made available for public use; ability to restock...
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Ast1-Aso3
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| Level 2 |
Ability to assist patrons in logging into the WIFI. Knows what resources patrons can access to troubleshoot WIFI issues. Knows the procedure for connecting to Library Resources from Off Campus using...
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Ast1-Aso3
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| Level 3 |
May have the ability to manage study room booking software to troubleshoot issues, create and delete staff accounts, open and close rooms, and create support tickets when necessary. Ability to...
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Aso2 - Aso3
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