Staff Competencies Training Matrix

Selected Competency Category: All
Selected Competency Family: Public Services
Selected Competency: Public Spaces and Study Areas

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 LevelLevel DescriptionClassificationFeedback  
Area-Specific Category
Public Services
Public Spaces and Study Areas
View Resources Level 1 Knows where the printers are located and how patrons pay for printing, and is able to assist patrons submit print jobs. Knows what supplies are made available for public use; ability to restock...   more Ast1-Aso3
View Resources Level 2 Ability to assist patrons in logging into the WIFI. Knows what resources patrons can access to troubleshoot WIFI issues. Knows the procedure for connecting to Library Resources from Off Campus using...   more Ast1-Aso3
View Resources Level 3 May have the ability to manage study room booking software to troubleshoot issues, create and delete staff accounts, open and close rooms, and create support tickets when necessary. Ability to...   more Aso2 - Aso3